NEYA Lisboa Hotel's mission is to contribute to sustainable development and its ESG policies include the motto: "don't just sell rooms". This is how the Solidarity Room was born: the private and parasocial response to the needs of families who have children hospitalised in high severity paediatric care. We offer accommodation to disadvantaged families of children in need of treatment. The São José Local Health Unit (USLSJ), through its Social Action Office, identifies and assesses situations in which family members need support, and they are referred to the Hotel when they need accommodation near the hospitals in question. This mission involves entities such as the USLSJ hospitals - Hospital D. Estefânia, Hospital dos Capuchos, Hospital de Santa Marta, Maternidade Dr Alfredo da Costa and Hospital Curry Cabral. During the COVID-19 lockdown, when the hotel was closed, we gave the keys to the building to several families who made it their home.